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File an Informal Complaint

If your concerns are not resolved by the supplier, you have the right to file an informal complaint with the Pennsylvania Public Utility Commission. View Filing an Informal Complaint.

Instructions for the Informal Complaint Form

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Pennsylvania Public Utility Commission
Pennsylvania Gas Switch
The Official Electric Shopping Website of the Pennsylvania Public Utility CommissionCopyright ©2022 Pennsylvania Public Utility Commission. All Rights Reserved.

Main navigation

  • Shop for Electricity
    • Find Rates
      • Shop for Your Home
      • Shop for Your Small Business
      • Shop for Your Large Business
    • List of Distributors
    • List of Suppliers
    • Clean Energy
  • About Switching
    • Switching Suppliers
    • How Switching Power Can Help
    • What You are Switching
    • Questions to Ask Suppliers
    • Choosing an Electric Supplier
    • How to Shop & Switch
    • Standard Offer Program
  • Understanding Rates and Terms
    • Fixed & Variable
    • Unlimited Usage Offers
    • Understanding Rates
    • Understanding Your Bill
    • Supplier Renewal & Options Notices
    • Time of Use
  • Rights & Protections
    • Your Rights & Protections
    • Help Paying Your Bill
  • Ways to Save Energy
    • Leaks & Insulation
    • Heating & Cooling
    • Usage

Header links

  • Tell a Neighbor
  • Rate Change Alerts
  • File a Complaint
  • En Español
  • |
  • FAQ
  • Glossary
  • |
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

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  • Contact the PUC
  • About the PUC
  • Terms & Conditions
  • Sitemap