Consumer Alert: As of December 1, 2015, customers of PPL, PECO, Met-Ed, Duquesne Light, UGI, West Penn Power, Penelec, Penn Power and Pike County Light & Power will see the price to compare change. As you shop, consider the differences between fixed and variable rates. »
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Your Rights And Protections

Shopper Rights

As a shopper in the competitive energy marketplace, how can I protect myself, and what rights do I have?

Customer Rights

As a customer, how can I protect myself, and what rights do I have?

Contract Ends

My electric supplier contract is expiring. What are the expiration notice requirements?


What would cause my power service to get shut off? Will I receive a warning?

Your electric utility can shut your service off if you fail to:

Before your service is shut off, your electric utility will take the following steps:


Find more information

You are encouraged to contact electric suppliers for your area to compare pricing and service information. Competitive offers may not be available in all areas.

Can't find what you are looking for? Check out our Frequently Asked Questions