Your Rights And Protections
As a consumer, you have the following rights in the competitive energy marketplace:
- The right to a "price to compare" from both the utility and competitive supplier so you are able to make an "apples-to-apples" comparison.
- The right to receive the benefits of new services, technological advances, improved efficiency, and competitive prices.
- The right to be protected from unfair, deceptive, fraudulent, and anti-competitive practices of suppliers of electricity.
- The right to expect that the quality, reliability, and maintenance of your electric distribution service should not change and is monitored by the PUC.
- The right to unbiased, accurate, and easy-to-understand information to help shop for power and save money. View ways to save energy.
Your electric utility can shut your service off if you fail to:
- Pay your bill.
- Follow through on payment arrangements.
- Pay a deposit when required.
- Allow the electric utility to access to its equipment.
Before your service is shut off, your electric utility will take the following steps:
- Send you a 10-day notice. Once you get the notice, the utility company has up to 60 days to shut off your service.
- Attempt to contact you, either once in person or on two different days by phone, three days before your shut-off date.
- From December 1 through March 31, if your electric utility cannot reach you at the time of termination, they will leave a 48-hour notice at your property.
For more detailed information about your rights and responsibilities as a consumer, view the PA Energy Consumer Bill of Rights.
Find More Information
You are encouraged to contact electric suppliers for your area to compare pricing and service information. Competitive offers may not be available in all areas.
- Visit the Public Utility Commission website
- Shop for electricity now
- Get help paying your bill
- Find answers to frequently asked questions
Can't find what you are looking for? Check out our Frequently Asked Questions