Your Rights And Protections

As a consumer, you have the following rights in the competitive energy marketplace:

Consumer Protections

As a consumer, there are protections that you can take:

Expiration Notice Requirements

Prior to your contract expiring, you should receive two contract renewal notices from your current supplier. 

Shut-Off Rules

Your electric utility can shut your service off if you fail to:

Before your service is shut off, your electric utility will take the following steps:

For more detailed information about your rights and responsibilities as a consumer, view the PA Energy Consumer Bill of Rights.

Find More Information

You are encouraged to contact electric suppliers for your area to compare pricing and service information. Competitive offers may not be available in all areas.

Can't find what you are looking for? Check out our Frequently Asked Questions